Shipping policy

Last Updated: January 28, 2025

We are committed to delivering your orders promptly and securely. Please review our Shipping Policy for details on processing times, delivery, and costs.

1. Processing Time πŸ•’

βœ… Orders are processed within 1–3 business days after payment confirmation.
βœ… Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Times 🚚

πŸ“ Domestic (Romania): 2–5 business days
🌍 International: 7–15 business days (varies by destination).

πŸ“Œ Delivery times may vary due to external factors, including:

  • Courier delays.
  • Customs processing.
  • Public holidays or unforeseen circumstances.

3. Shipping Costs πŸ’°

πŸ“Œ Shipping fees are calculated at checkout based on destination and package weight.

πŸš› Free Shipping: Available for orders over 150 RON (Romania only). Excludes discounted products.
πŸ’΅ Fixed Shipping Fee: Applied to orders below the free shipping threshold.

4. Order Tracking πŸ›°οΈ

πŸ“© Once your order is dispatched, you will receive an email with a tracking number.
πŸ” Use the tracking link to monitor your shipment’s real-time status.

5. Delivery Issues ⚠️

🚨 If your order is delayed, contact us at office@tellur.com.

πŸ“Œ For lost or undelivered items:

  • Notify us within 7 days after the expected delivery date.
  • We will investigate and work with the courier to resolve the issue.

6. International Shipping 🌍

πŸ“Œ Import duties, taxes, and customs fees are the customer’s responsibility and may vary by country.
πŸš› Customers are encouraged to check their country’s import policies before placing an order, as customs delays may occur.

7. Address Errors 🏠

πŸ“Œ Ensure your shipping address is correct at checkout.

πŸ“Œ If an incorrect address is provided and the package is undeliverable:

  • Additional charges may apply for reshipping.
  • Contact office@tellur.com immediately if you notice an address error.

8. Returns Due to Failed Delivery πŸ”„

πŸ“Œ If an order is returned due to:

  • Failed delivery attempts.
  • Incorrect address.
  • Unclaimed packages.

πŸ“© We will notify you and provide reshipping options.
🚚 Reshipping costs are the responsibility of the customer.
πŸ’° If you choose not to reship, a refund will be issued minus the original shipping cost. See our Refund Policy.

9. Personal Data Processing πŸ”

πŸ“Œ Shipping involves processing personal data (e.g., name, address, phone number) for order fulfillment.
πŸ“– See our GDPR Privacy Policy for details on how we protect your data.

πŸ“© Contact Information

For any shipping-related questions, contact us:

πŸ“§ Email: office@tellur.com
πŸ“ž Phone: +40.21.233.09.95